Patients call when they're in pain, not during your phone hours.
Hellu answers the phone while you treat. It books into your calendar or sends the patient to your online booking, answers questions about prices and insurance, and passes anything about treatment to you.
Klinik Havnehuset, this is Sofie. How can I help?
Hi, have you got anything free next week? My neck hurts.
We do. Tuesday at 8.15 am or Wednesday at 3.30 pm with a chiropractor. Which suits you?
Wednesday. Do I need a referral?
No, you don't need a referral for a chiropractor. I've booked you for Wednesday at 3.30 pm, and you'll get a confirmation by text.
Example Klinik Havnehuset, a chiropractic and physio clinic we made up.
What your patients ask
- “Do you have a free appointment next week?” Finds a free time and books it.
- “I have to cancel tomorrow.” Cancels so the slot can be booked again, and offers a new time.
- “What does a first consultation cost?” Answers from your price list.
- “Do I need a referral?” Answers from what you have written.
- “Does my insurance cover it?” Tells them what you say about cover, and doesn't guess.
- “Where can I park?” Answers from what your website says.
- “It hurts more since my last treatment.” Passes it straight to the practitioner. It gives no advice.
- “Can I speak to my practitioner?” Puts them through, or asks the practitioner to call back.
How a call to a clinic goes
The customer got: a new appointment on Friday at 10 am and a confirmation
You got: tomorrow's slot free again, without anyone picking up the phone
Enter your number and Hellu's own assistant will call you. Ask it about Hellu.
Can't see the field? Call us on +45 28 25 10 16.
We use your number for this one call only.
Klinik Havnehuset, this is Sofie. How can I help?
I'm afraid I have to cancel my appointment tomorrow at 9 am.
That's fine, I've cancelled it. Would you like a new time? Friday at 10 am is free.
Yes please, Friday is fine.
You're booked for Friday at 10 am. You'll get a confirmation by text.
What you stop doing
Answering the phone mid-treatment
Hellu takes the call, books the appointment and leaves the conversation in Hellu. You see it once the patient has gone.
Losing cancelled slots
When a patient cancels, Hellu frees the slot so it can be booked again, and offers a new time.
Returning voicemails in the morning
Last night's calls are dealt with, or waiting with the name, number and what it's about.
Systems it works with today
Hellu books into its own calendar or Google Calendar and doesn't read your patient records. If you have your own online booking, it sends the patient there with a link.
What it doesn't do
- Gives no medical advice
- Doesn't read patient records
- Doesn't guess at cover or prices you haven't written down
You pay when it solves something.
A clinic where Hellu resolves 120 enquiries a month on its own pays DKK 1,200 a month on Pay as you go. If it answers your phone, the number and minutes are extra.
Questions
What about GDPR and health information?
Hellu only uses the information to answer your patients and doesn't read patient records. Questions about treatment always go to one of you. If a patient asks to have their information deleted, we do it when you let us know. If you delete your account, everything is deleted.
Can older patients cope with it?
It speaks calmly and clearly, and anyone who would rather talk to you is put through.
Does it handle urgent patients?
It follows your rules for urgent appointments. If it can't wait, it passes it to you straight away.
Does it replace our receptionist?
No. It answers when your receptionist is busy or has gone home, so they can spend their time on the patients in the waiting room.
What if a patient asks something it doesn't know?
It tells the patient so instead of guessing. The question is saved and passed on to you, and once you've answered it, it knows the next time.
Something we have not answered? Write to [email protected].
Try it on your own business.
Type your website. In a minute you can talk to it.
Rather talk to a person? Call +45 28 25 10 16 or book a walkthrough.