Hellu always answers. You get the ones who need you.
Hellu is the AI assistant that takes your phone, email and chat. It answers from your own website and passes the rest to you.
- Answered by Hellu
Anna Holm
Can I move my appointment?
- Draft ready
Peter Kragh
Price of a sports massage
- Passed to Mette
Sara Lund
Unhappy with my treatment
- Answered by Hellu
Jonas Bech
Can I park at the clinic?
Works with the systems you already use
The problem
Customer service became a job on top of the job
Someone at your place already answers the phone and the email. It just happens on top of everything else.
The phone rings in the middle of it all
During a treatment, up a ladder or at the counter. Whoever cannot get through calls the next business.
The same questions every day
Opening hours, prices and parking. The answer is on your website, but customers ask anyway.
The inbox waits until tomorrow
Emails and messages after closing time sit there, and the day starts behind.
The solution
One assistant that answers, acts and passes on
Hellu gives the first answer on phone, email and chat, around the clock. What needs a person comes to you.
Klinik Havnehuset, this is Sofie. How can I help?
Hi, have you got anything free next week? My lower back hurts.
We do. Tuesday at 10.30 am or Thursday at 2 pm. Which suits you better?
It answers
From your website and your documents. If the answer is not there, it does not guess: it says so and asks you.
11.30 am-12.15 pm
First consultation
Anna Holm · booked by Hellu in the chat
Confirmation sent to Anna by email
It acts
It books, moves and cancels appointments and looks things up in your systems while the customer waits. Bigger changes wait for your yes.
9.07 pm
Text from Hellu9.07 pmIt passes on
What needs you lands with you along with the whole conversation, so the customer does not have to explain it all again.
Hellu is an AI assistant for customer service at small and medium-sized businesses. It answers the phone, replies to email and to the chat on your website, books appointments and looks things up in your systems. Whatever it cannot handle itself, it passes to you with the whole conversation.
How it works
From website to assistant in a minute
-
Step 1
Type your website
Hellu starts reading it straight away: what you do, what it costs and when you're open. It keeps reading while you try it.
hansen-plumbing.com- 23 pages read
- Opening hours Mon-Fri 7-4 /contact
- Prices 14 services /prices
- Area Aarhus and around /about
- Logo and colours home page
Sofie
Hansen Plumbing's assistant · voice: Camilla
Sofie is answering the phone“Hansen Plumbing, this is Sofie. How can I help?”
What it looks like, from website to assistant in under a minute.
-
Step 2
Give it a name and a voice
Pick one of three Danish voices. The name is what customers hear when it answers the phone.
Assistant's name Sofie VoiceCamillaMathiasSøren -
Step 3
Talk to it
Call it, write to it, and ask what your customers ask. Correct what is wrong and it remembers.
HelluSaid out loud Have you got anything tomorrow afternoon?Yes, at 2.30 pm and 4 pm. Shall I book one of them for you?
Two sides, one assistant
You get the overview. Your customers get answers
- Can I park at the clinic on Saturdays? asked 3 timesYes, free parking behind the building, Saturdays too. Save
- Are you taking new patients in January? asked 2 timesAnswer once
- Do you have evening appointments on Thursdays? asked onceAnswer once
Your Hellu
Here you see every conversation, approve drafts and take over when it makes sense. What it could not answer is waiting for you.
Try it freeCustomer: Do you have anything free on Thursday?
Hellu: Yes, there are three free times on Thursday. Which suits you?
You're booked for Thursday at 11.30 am. You'll get a confirmation by email.
Your customers
They call, write and chat the way they always have, and get an answer straight away, after closing time too. Nothing to download, nothing new to learn.
The payoff
Better service without anyone running faster
For the owner
Fewer interruptions during the day and an overview of what customers actually ask about.
For the team
The same old questions are answered before they arrive, and the hard cases come with the whole conversation.
For your customers
An answer straight away, in the evening and at the weekend too, and a person when it matters.
Get started
Live the same day, one place at a time
Once you are happy with the answers, you put it where customers write and call. You keep your number and your email address.
- 1
The chat
Put it on your website with one line of code or a WordPress plugin.
- 2
Your email
Connect your shared inbox. It starts with drafts that you approve.
- 3
Your phone
Forward your number to Hellu, or get a new one.
- 4
Your systems
Connect your booking system, online shop or dealer system.
It gets better with every conversation
Correct an answer and you can teach it the correction with one click. When a customer asks something it does not know, it saves the question for you, and once you have answered it, it knows next time.
Try it freeLet's talk
See if it fits
Half an hour on how you look after customers today, where you would like to be, and whether Hellu is right for you, or not. If it is not, you still leave with a clearer picture.
Enter your number and Hellu's own assistant will call you. Ask it about Hellu.
Can't see the field? Call us on +45 28 25 10 16.
We use your number for this one call only.
Questions
What busy owners ask
What is Hellu?
An AI assistant that answers the phone, email and chat for your business. It answers from your own website and your documents, books appointments and passes on to you whatever it cannot handle itself.
Who is Hellu for?
Businesses that get more calls, emails and messages than they can keep up with: clinics, wellness and fitness, trades, hotels and restaurants, shops and car dealers. It works for anyone who gets enquiries.
We tried a chatbot before. It was useless.
Many have. Try our own assistant at the bottom of the page. Or try Hellu on your own website and ask it what your customers ask. It takes a minute, and then you know whether it understands you.
What if it tells a customer something wrong?
Start with drafts. You read every answer before it goes out and fix what is off, and you can teach it the fix with one click. If the answer is not in your information, it does not guess: it says so and asks you.
Our customers want to talk to people.
They still can. Hellu handles the quick questions, and if the customer wants a person, it puts them through with the whole conversation. If you're closed, whoever is on call gets a message and can call back.
Do we have to change our phone number or email?
No. You forward your number to Hellu and connect your email. Customers call and write the way they always have.
Is this allowed under GDPR?
Yes. Hellu only uses the information to answer your customers and never to train AI models, and you can always see what is stored and have it deleted. We are a Danish company based in Aarhus.
What does it cost?
You pay per enquiry Hellu resolves on its own. If you don't know how many you get, start without a monthly fee and switch once you know the number. There's no minimum term, so you can cancel month to month.
Something we have not answered? Write to [email protected].
Try it on your own business.
Type your website. In a minute you can talk to it.
Rather talk to a person? Call +45 28 25 10 16 or book a walkthrough.